Major Leaks

If water starts pouring through the ceiling or a tap is fully turned on and won't turn off - follow the steps below:

1). Turn off the water supply: If a pipe appears to have burst in your property, or there is a flood (for instance, water leaking through a ceiling) you should turn off the water supply at the stop tap. Ask a neighbour if you are unsure where the stop tap is, it's likely that the layout of your property and theirs is very similar.

If a leak seems to be coming from something in particular - the bathroom when you have a shower, for instance, please avoid using the shower until the necessary work can be carried out to stop the leak. You could try running a bath instead, or use another shower in your property - or at the gym or a friends house instead.

2). Leak from neighbouring property (e.g. flat): If water is leaking into your property from a flat above, you need to get round to your neighbours to make them aware. They may be having work done to their property, they may have spilt a large amount of liquid, there may be a problem with one of their appliances - or a leak from their plumbing. In such instances us arranging for a plumber to visit your property will not help, you need to get in touch with your neighbours or speak to the block owner so they can send a contractor to the property where the leak is originating from. 

3). Protect the furnishings: Place a bucket or large bowl, and a towel, below the leak to protect the flooring or furnishings beneath it. Move any furniture that is below the leak if you are able to to prevent them from getting wet.

Note: If the leak is a slow leak (e.g. dripping) or fully controller by using a towel/bucket and changing intermittently, this is not deemed an emergency and you should not use the out of hours cover. Please report this to Sstudent Homes Team via 020 7664 4836 / student.homes@london.ac.uk when the office next re-opens.

Out of Hours Cover:

  • Bernard House Tenants - Cover Details
  • All Other Tenants - Tel: 020 7307 4000
  • If you cannot reach the Out of Hours team using this number, please call: 07973 665 625

Contact Us: Make sure you report the leak to the Student Housing team on: student.homes@london.ac.uk or by calling 020 7664 4836 so we can visit and assess if further works may need carrying out and what these may entail.